Description

Sponsored by Dale Carnegie

Handling Challenging Conversations
Successful leaders and team members know that workplace success depends on the ability to communicate effectively, build trusting relationships, and confidently address difficult issues when they arise. Handling Challenging Conversations is a practical one-day programme designed to equip participants with the skills, confidence, and tools needed to foster healthy working relationships, deliver meaningful feedback, manage conflict constructively, and communicate effectively with different personality styles.

Objectives

• Greater awareness of our influence on others
• Build trust and strengthen workplace relationships
• Create psychologically safe environments
• Give and receive feedback effectively
• Navigate difficult conversations with confidence
• Manage conflict constructively and professionally
• Adapt communication styles to connect with diverse personalities
• Foster greater collaboration, engagement, and performance across teams

Outcomes

• Improved productivity
• Creation of a continuous improvement culture
• Rapid uptake of change initiatives