Member Event: Mastering the Art of Exceptional Customer Service

Description

Sponsored by Everest- all about people:

Boost customer satisfaction, drive business growth and deliver exceptional customer experiences.

What’s it about?

This fast-paced and interactive workshop will equip participants with the knowledge and skills necessary to establish lasting positive customer interactions.

If you engage with customers (either internal or external) don’t miss this opportunity to boost customer satisfaction, drive business growth and deliver exceptional customer experiences.

Learning Outcomes:

• Understand critical communication factors that influence and impact customer service excellence
• Navigate customer interactions with strategic questioning to create positive outcomes
• Recognise instinctive reactions and learn how to transform them into deliberate responses when faced with challenging customer interactions
• Reinforce active listening and identify your own listening gaps
• Identify phrases that derail interactions and convert them into effective solutions

Could your team benefit from this workshop?

All our workshops can be tailored to best meet the needs of your staff and your business. Hold it at yours, or hold it at ours – what works for you, works for us. Discounted team pricing available on request.

Call one of the team at Everest – we’re here to help!