This practical half-day workshop focuses on building the skills necessary for engaging in difficult conversations.

Do you ever get anxious about conducting those tough conversations and delay them or not have them?  This workshop is for anyone who would like to communicate with confidence and overcome barriers to effective communication.

• Understand what a difficult conversation is and how to recognise and overcome barriers to effective communication.
• Explore the impact on business when you don’t have those difficult conversations, and how this can negatively impact staff performance, productivity and trust.
• Learn how to manage your emotions and responses before you attempt to manage others.
• Develop into a truly active listener and understand why this is important for communication success.
• Discover strategies for moving forward after a difficult conversation, and ensuring the lines of communication remain open.

Funding available for eligible businesses