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What&rsquo\;s it about?
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Have you ever experienced that feeling of dread when you need to have a conversation you really don&rsquo\;t want to have? This practical workshop focuses on building the skills necessary for engaging in difficult conversations.
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This interactive workshop will explore:
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\n - Difficult conversations &ndash\; what makes them difficult and how to recognise and overcome barriers to effective communication.
\n - Impact on business &ndash\; why not having these conversations can negatively impact staff performance and productivity\, not to mention trust.
\n - Emotional Intelligence &ndash\; how to manage your emotions and responses before you attempt to manage others.
\n - Active listening &ndash\; become a truly active listener and why it&rsquo\;s important for communication success.
\n - Eight top tips &ndash\; before\, during and after courageous conversations.
\n - How to move forward after a difficult conversation\, and ensure the lines of communication remain open.
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Benefits:
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\n - Establish a positive intent and a desired outcome.
\n - Use communication skills to influence and control.
\n - Gain skills to communicate positively with people and strengthen individual and team resilience.
\n - Turn difficult conversations into successful interactions that enhance communication and rapport.
\n - Find your way back from conflict through mutually successful outcomes.
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Could your team benefit from this workshop?
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All our workshops can be tailored to best meet the needs of your staff and your business. Hold it at yours\, or hold it at ours &ndash\; what works for you\, works for us. Discounted team pricing available on request.
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Management Capability Funding available now!
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If you are a business with 50 or less employees you could be eligible for 50% discounted training.
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Call one of the team at Everest &ndash\; we&rsquo\;re here to help!
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